Frequently Asked Questions
What services do you provide?
We offer end-to-end e-commerce fulfillment solutions including inbound receiving, storage, pick & pack, and last-mile delivery across major platforms like Shopee, Lazada, TikTok, and Shopify.
Where is your warehouse located?
Our warehouse is based in Singapore, easily accessible and strategically located for fast delivery within the region.
What types of products can you store?
We handle a wide range of goods including fashion, beauty, lifestyle, electronics, and FMCG products. The warehouse is dust-free and suitable for premium goods
How are your fees structured?
Our fees are simple and transparent:
Inbound Fee: For receiving and checking goods.
Storage Fee: Based on volume or pallet size.
Outbound Fee: Per order or per item packed and shipped.
Can I visit the warehouse?
Yes! We welcome clients to schedule a visit to understand our facilities and operations better.
How do I track my inventory and orders?
We provide an online dashboard where you can monitor real-time stock levels, order status, tracking numbers, and return updates.
Do you integrate with e-commerce platforms?
Yes, we integrate with major platforms such as Shopee, Lazada, TikTok Shop and couriers J&T, Ninja, Shopee express for seamless order processing.
What is your minimum order or storage requirement?
There is no strict minimum. We support both small businesses and growing brands — from start-ups to large-scale operations.
How fast can you process orders?
Orders are typically processed within 24 hours of confirmation, ensuring fast turnaround and delivery.
How do I get started?
Simply contact us via email or WhatsApp. Our team will guide you through the onboarding process — from account setup to system integration.